Shipping & Delivery

At Saint Vael, we work to process and deliver every order safely and within the estimated timeframe. This policy explains our shipping charges, processing times, delivery estimates, and tracking procedures for orders shipped within the United States.

Shipping Destination

We currently provide standard shipping to addresses within the United States.

Order Cutoff Time

Our daily order cutoff time is 2:00 PM Eastern Time (ET).

Orders placed after 2:00 PM ET will begin processing on the next business day. Orders placed on weekends or U.S. federal holidays will also begin processing on the next business day.

Processing Time

Orders are processed within 1 to 3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing times may be slightly longer during holidays, promotions, product launches, or other high-volume periods.

Shipping Rates

Orders of US$150 or more qualify for free standard shipping.
Orders below US$150 are charged a flat standard shipping fee of US$8.94.

The applicable shipping charge will be clearly displayed at checkout before payment is completed.

Transit Time

Standard shipping generally takes 5 to 8 business days after the order has been processed and dispatched.

Total Estimated Delivery Time

The total estimated delivery time is approximately 6 to 11 business days.

Processing time: 1 to 3 business days
Transit time: 5 to 8 business days
Total estimated delivery time: 6 to 11 business days

Delivery estimates begin from the first applicable business day after the order is placed. Orders submitted after the cutoff time, on weekends, or on holidays will begin processing on the next business day.

Order Confirmation

After placing an order, you will receive an order confirmation email containing your purchase details.

Please review your shipping information carefully. If you notice an error, contact us as soon as possible at info@saintvael.com.

We cannot guarantee that an address can be changed after an order has entered processing.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Delivery Delays

Delivery estimates are provided in good faith but are not guaranteed.

Delays may occur because of severe weather, carrier disruptions, public holidays, high shipping volumes, incorrect addresses, or other circumstances outside our reasonable control.

If your order has not arrived after the estimated delivery period, please contact us so we can review the tracking information and assist you.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Saint Vael is not responsible for delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated address information provided by the customer.

Additional shipping charges may apply if an order must be shipped again because of an incorrect address, refused delivery, or unsuccessful delivery attempt.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the shipping carrier.

You may also contact us at info@saintvael.com for assistance.