Return and Refund Policy

We want you to be happy with your Saint Vael purchase. We accept returns and exchanges for eligible items within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must be:

Returned within 30 days of delivery
Unworn, unwashed, unused, and unaltered
In its original condition
Returned with all original tags attached
Returned in its original packaging whenever possible

We accept returns for both defective and non-defective products, provided the item meets the eligibility requirements above.

Items That Cannot Be Returned

The following items are not eligible for return:

Items marked as Final Sale
Items that have been worn, washed, used, or altered
Items with removed or missing tags
Items that are not in their original condition
Items returned more than 30 days after delivery

How to Start a Return

To request a return, email us at info@saintvael.com with your order number and the reason for your return.

Our customer support team will respond within 2 business days with return instructions and the return mailing address.

Returns must be sent by mail. We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed. Saint Vael is not responsible for return packages lost in transit.

Return Shipping Costs

Customers are responsible for arranging and paying for return shipping for standard returns. A prepaid return label is not included with the order.

If you receive a defective, damaged, or incorrect item, Saint Vael will cover the applicable return shipping cost.

Restocking Fees

We do not charge any restocking fees for eligible returns.

Exchanges

We accept exchanges for eligible items within 30 days of delivery. To request a different size or style, contact us at info@saintvael.com.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer store credit or issue a refund to the original payment method.

Defective, Damaged, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is defective, damaged, or different from what you ordered, contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

After reviewing the request, we will provide an appropriate replacement, exchange, or refund at no additional return shipping cost to you.

Refunds

Once your return is received, we will inspect the item and notify you by email whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refunds are processed within 7 business days after the returned item has been received and approved.

Your bank, credit card provider, or payment service may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the item was defective, damaged, incorrect, or the shipping error was caused by Saint Vael.

Late or Missing Refunds

If you have not received your refund after the stated processing period, first check with your bank or payment provider. Processing times can vary between financial institutions.

If you still need assistance, contact us at info@saintvael.com.