Privacy Policy

Last updated: June 2026

At Saint Vael ("we", "us", or "our"), your privacy matters. This policy explains what personal information we collect, how we use it, and how we keep it safe when you visit and shop at saintvael.com.

Information We Collect

When you browse or shop with us, we may collect:

Personal identification information: name, email address, shipping and billing address, phone number.
Payment information: processed securely through our payment providers (e.g. Shopify Payments, PayPal, Shop Pay). We do not store your full card details.
Order information: products purchased, order history, returns.
Device and usage information: browser type, IP address, pages visited, referral source, and time spent on our site — collected via cookies and analytics tools.

How We Use Your Information

To process and fulfil your orders.
To send order confirmations, shipping updates, and customer service communications.
To send marketing emails (with your consent — you can unsubscribe at any time).
To improve our website experience and better understand our customers.
To comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties that help us operate our business, including:

Shopify (our e-commerce platform)
Shipping and logistics partners
Payment processors
Email marketing tools

All third parties we work with are required to protect your data in accordance with applicable privacy laws.

Cookies

We use cookies to improve your shopping experience, remember your preferences, and understand how our site is used. You can manage cookie preferences in your browser settings. Note that disabling certain cookies may affect site functionality.

Your Rights

Depending on your jurisdiction (including under PIPEDA in Canada or GDPR in the EU), you may have the right to access, correct, or delete your personal information. To make a request, email us at info@saintvael.com.