Frequently Asked Questions

Sizing & Fit

How do I find my size?

We recommend reviewing our Size Guide before placing your order. If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit. If you need additional assistance, please contact our customer support team.

Do your products fit true to size?

Most Saint Vael products are designed to fit true to size. Individual styles may vary slightly, so please review the sizing information provided on each product page before ordering.

Products & Care

What materials are used?

Material information is listed on each product page. We carefully select fabrics that provide comfort, durability, and quality while maintaining the intended look and fit of each style.

How should I care for my item?

Please follow the care instructions provided on the garment label. Proper care will help maintain the appearance, color, and longevity of your product.

Shipping & Delivery

How long will my order take to arrive?

Orders are processed within 1–3 business days. Standard shipping generally takes 5–8 business days after dispatch, resulting in an estimated delivery time of 6–11 business days. Please visit our Shipping & Delivery page for complete details.

Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders of US$150 or more. Orders below this amount are charged a flat shipping fee of US$8.94.

Can I track my order?

Yes. Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Tracking updates may take up to 48 hours to appear after shipment.

Returns & Exchanges

What is your return policy?

We accept eligible returns and exchanges within 30 days of delivery. Items must be new, unused, unworn, unwashed, and returned with their original tags attached. Please visit our Returns & Exchanges page for complete details.

Who pays for return shipping?

Customers are responsible for return shipping costs for standard returns. If you receive a damaged, defective, or incorrect item, Saint Vael will cover the applicable return shipping cost.

How do I start a return?

Please email info@saintvael.com with your order number and the reason for your return. Our customer support team will provide return instructions.

Orders

Can I change or cancel my order?

If you need to modify or cancel an order, please contact us immediately at info@saintvael.com. We will do our best to assist, but we cannot guarantee changes once an order has entered processing.

What should I do if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery and include your order number along with clear photographs of the product and packaging. We'll review your request and provide an appropriate resolution.

Payment

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and other payment methods offered during checkout. All prices displayed on our U.S. store are in U.S. Dollars (USD).

Customer Support

How can I contact Saint Vael?

You can contact our customer support team by emailing info@saintvael.com. Support is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time.

When can I expect a response?

We aim to respond to all customer inquiries within 2 business days. Response times may be slightly longer during holidays or periods of high order volume.