Returns & Exchanges

We want you to feel confident when shopping with Saint Vael. Eligible products may be returned or exchanged within 30 days of delivery, subject to the conditions outlined below.

Return Window

You may request a return or exchange within 30 days from the date your order is delivered.

Return or exchange requests submitted after the 30-day period may not be accepted.

Return Eligibility

To qualify for a return or exchange, the product must be:

New and unused
Unworn and unwashed
Unaltered and free from damage caused after delivery
In its original condition
Returned with all original tags attached
Returned with its original packaging when reasonably applicable

We may decline a return or exchange if the product shows signs of wear, washing, misuse, alteration, damage, stains, odors, or missing tags.

Returns Accepted

We accept eligible returns for both defective and non-defective products.

A return may be requested when:

You changed your mind
The size or fit is unsuitable
You received a damaged or defective item
You received the wrong item
The product materially differs from the item ordered

Exchanges

Exchanges are accepted within the same 30-day return period, subject to product eligibility and availability.

To request a different size, color, or eligible replacement, contact us at info@saintvael.com.

Replacement products cannot be guaranteed until the exchange request is reviewed and the requested item is confirmed as available.

If the requested replacement is unavailable, we may offer another available option or issue a refund to the original payment method after the returned product is approved.

How to Start a Return or Exchange

Before sending any product back, contact our customer support team at info@saintvael.com.

Please include:

Your full name
Your order number
The email address used to place the order
The product you wish to return or exchange
The reason for the request
Clear photographs if the product is damaged, defective, or incorrect

Our support team will review your request and provide return instructions, including the applicable return mailing details.

Products returned without contacting us first may experience delays or may not be accepted.

Return Method

Returns must be sent by mail using the return instructions provided by our customer support team.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.

Saint Vael is not responsible for a return package that is lost in transit when the return shipping is arranged by the customer.

Return Shipping Costs

For standard returns, including change-of-mind, size, fit, or preference-based returns, the customer is responsible for arranging and paying the return shipping cost.

If the product is damaged, defective, incorrect, or was sent because of an error made by Saint Vael, we will cover the applicable return shipping cost.

No Restocking Fee

Saint Vael does not charge a restocking fee for eligible returns.

Inspection and Approval

After receiving the returned product, we will inspect it to confirm that it meets the conditions of this policy.

We will notify you after the return has been reviewed and let you know whether the refund or exchange has been approved.

Products that do not meet the return eligibility requirements may be declined.

Refund Processing

Approved refunds will be issued to the original payment method within 7 business days after the returned product has been received, inspected, and approved.

Your bank, credit card provider, or payment service may require additional time to post the refund to your account.

Original Shipping Charges

Original shipping charges are generally nonrefundable for standard returns.

Applicable original shipping charges may be refunded when the return results from a defective, damaged, or incorrect product or another error made by Saint Vael.