Contact Us
Have a question? We're here to help. Whether you need assistance with an order, shipping, returns, exchanges, sizing, or general product information, our customer support team is happy to assist you.
Get in Touch
Email
info@saintvael.com
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)
Closed on weekends and U.S. federal holidays.
Response Time
We aim to respond to all customer inquiries within 2 business days. During holidays, promotions, or periods of high demand, responses may take slightly longer.
Need Help With?
- Order status and tracking
- Shipping and delivery
- Returns and exchanges
- Refund requests
- Product questions
- Sizing assistance
- Payment inquiries
Before Contacting Us
To help us assist you as quickly as possible, please include the following information in your email:
- Your full name
- Your order number (if applicable)
- The email address used to place the order
- A detailed description of your question or issue
- Photos of the product (if reporting damage or a product issue)
Order Changes or Cancellation
If you need to change or cancel your order, please contact us immediately after placing it. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered processing.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number along with clear photographs of the item and packaging so we can resolve the issue as quickly as possible.
Our Commitment
At Saint Vael, customer satisfaction is our priority. We are committed to providing friendly, responsive, and professional support to ensure you have a positive shopping experience from start to finish.